About Us

Our Story

From a burst pipe to a clear mission

We didn’t set out to start a water restoration company. We were just a family dealing with a burst pipe in our own home. Overnight, our lives were turned upside down—soaked floors, damaged belongings, and the overwhelming task of figuring out what to do next. We had to find a plumber immediately—thankfully, Jeremy was able to shut the water off to stop the damage from getting worse.

With five kids—one with asthma—we were especially worried about mold, dust, and debris in the air. We read reviews, called friends, and quickly learned how confusing this process can be. Many families told us they’d taken out loans because, on top of their deductible, they were billed for work insurance didn’t cover. Too often, that happened because technicians didn’t document properly—and without clear proof, insurance won’t pay.

When we called our insurer, they wouldn’t send an adjuster until a restoration company wrote an estimate. That didn’t sit right with us. Jeremy decided to hire a state‑certified industrial hygienist to write a protocol. It gave us a clear, evidence‑based plan to follow—and made the scope hard to dispute. Not because anyone was being difficult, but because most adjusters aren’t certified in water mitigation; a hygienist’s protocol bridges that gap. The hygienist also tested for mold—thankfully, there was none.

We realized our ducts were contaminated after the water loss and all the construction debris. That concern for our family’s health sent us deep into research and best practices. Jeremy earned his IICRC certification right away and later obtained his Texas mold remediation license so we could do things by the book and document them thoroughly. In true Jeremy‑and‑Angela fashion, we also learned professional HVAC and duct cleaning—adding it to our services—and we use a duct camera to show homeowners before‑and‑after footage for real transparency you can see.

After the home was dried, we focused on prevention so we’d never be caught off guard again:

  • Whole-home moisture/leak detectors with automatic shut-off valves
  • Humidity-sensing bathroom vents that turn on when moisture spikes
  • Waterproof flooring in key areas
  • UV-C light in the HVAC air handler to help inhibit microbial growth in the airstream
  • Access panels and isolation shut-off valves at bathroom fixtures for quick containment
  • Antimicrobial drywall in bathrooms and other high-moisture spaces

Maybe we went overboard—but it was worth it. That experience became our blueprint for how to protect other families, too.

Why we started this company

We founded New Armor Restoration because we believe homeowners shouldn’t have to fight for clarity during a crisis. You deserve a partner who explains your options, communicates with compassion, and stands by their word.

  • We handle the full journey: pack-out, drying, and rebuild—so you’re not managing three different companies.
  • We communicate clearly: what’s covered, what isn’t, and what your choices are—before work begins.
  • We advocate with you: we coordinate with your insurance adjuster and document everything thoroughly.
  • We respect your home: we treat it like our own and keep a clean, safe workspace from day one to done.
  • We protect indoor air: our concern for our own child with asthma led us to add professional HVAC and duct cleaning—and we use a duct camera to show you the inside of your system before and after cleaning for true transparency you can see.

Today, New Armor Restoration includes dedicated teams for storage and content cleaning, pack‑out, mitigation, and rebuild. Different departments—one central mission: take care of the customer.
We can’t control every insurance decision, but we can control how we serve you—no surprises, no runaround, and no confusing fine print.

We Work With
Your Insurance

24/7 Emergency
Response

IICRC Certified
Technicians


Veteran Owned & Operated

Who we are

We’re Angela and Jeremy—founders, homeowners, and parents who’ve been in your shoes.

  • Jeremy: served in the U.S. Air Force and built a career in construction and insurance. As soon as our own loss happened, he earned his IICRC certification and later obtained his Texas mold remediation license—so we could combine proper restoration methods with documentation that stands up in the claims process.
  • Angela: is a U.S. Marine Corps veteran with a security and administrative background—and she’s an entrepreneur at heart. She brings mission-first leadership, calm under pressure, and compassionate communication to every project.

Our company is proudly veteran-founded. The values that shaped us—integrity, service, and excellence—shape how we show up for you.

Our core values

 Community

We’re deeply committed to our community, actively supporting local charities, schools, and various veteran causes.
How this shows up: We see community support as a core social responsibility. We sponsor City of North Richland Hills programs that help disabled residents and neighbors who can’t complete essential home repairs, and we partner with local charities and schools to make a tangible impact.

 Work Ethic

We approach every job with a relentless work ethic, giving our all to ensure our customers are exceptionally cared for.
How this shows up: Daily moisture checks, thorough photo and meter documentation, careful content handling, and we stay until the work meets our standards—and yours.

 Transparency

We’re open and honest with our homeowners, providing clarity on the ‘why’ and ‘how’ of our work.
How this shows up: Plain‑language explanations, shared moisture logs and photos, duct‑camera before‑and‑after videos, and hygienist‑written protocols when needed—so everyone sees the same facts.

 Compassion

We understand the stress of water and fire damage; our approach assures homeowners that they are in good hands.
How this shows up: As parents—one of our five kids has asthma—we prioritize clean air and calm communication. We guide you step‑by‑step without overwhelming you.

 Dependability

When we commit to a project, we deliver. From start to finish, count on us to see it through with steadfast dependability.
How this shows up: One accountable team from pack‑out to rebuild, plus dedicated departments—storage and content cleaning, pack‑out, mitigation, and rebuild—so nothing falls through the cracks.

How we work with you

  • Rapid response and assessment
  • A transparent plan: scope, timeline, and what insurance may cover
  • Pack-out and protection of your belongings, with secure storage and content cleaning when needed
  • Professional drying and mitigation with daily moisture monitoring
  • HVAC and duct cleaning to help safeguard indoor air—documented with video inspection before and after so you can see exactly what we see
  • Seamless reconstruction by a team you already trust
  • Final walkthrough to make sure you’re 100% confident in the result

What we believe

Transparency

Clear scopes, clear pricing, clear expectations.

Empathy

Your home and your peace of mind matter. We act like it.

Trust

We earn it through honest communication and dependable work.

Quality

Dry properly, rebuild beautifully, and do it right the first time.

Our promise to you

When your home is on the line, you need a steady hand. We’ll be that for you—communicative from the start, transparent about costs and coverage, and committed to restoring not just your property, but your peace of mind.
If you’re dealing with water damage now—or want to be prepared before it happens—reach out to New Armor Restoration. We’re here to help, every step of the way.

Two veterans own this company. One served in the U.S. Air Force, the other in the U.S. Marine Corps. That is where the standard comes from: someone picks up the phone at 3 a.m., a crew is on site in 60 minutes or less, and the work is documented as it happens rather than reconstructed afterward. New Armor Restoration is an IICRC Certified Firm (#70143549), holds Texas Mold Remediation Company License #RCO1728 and is an EPA Lead-Safe Certified Firm (#NAT-F296429-1). Licensed and insured. Serving Dallas–Fort Worth since 2012.

Free on-site assessment — no obligation. Call (469) 885-7663 any time, day or night.

Reviving Residences, Restoring Lives

We are a dependable solution for your water damage, fire damage, and restoration needs. With our unique blend of expertise and dedication, bolstered by a combined 36 years of experience, we guarantee superior water damage repair and water damage cleanup services that uphold the highest industry standards. Choose New Armor Restoration — where quality, reliability, and customer satisfaction are not just promises but our way of life.

  • IICRC Certified Firm
  • Carpet Cleaning Technician Certified (CCT) 
  • IICRC Certified Technicians (IRT)
  • Water Damage Restoration Technician (WRT)
  • Health & Safety Technician Certified (HST)
  • Mold Certified
  • OSHA 10
  • OSHA 30
  • Licensed Adjusters on Staff

5-Star Google Rating!

What Our Clients Say…

4.9
Tony Springs
Juan Mendez and his team were awesome. Professional, accomplished with excellent workmanship. I mostly strongly recommend.
Caleb Gilbert
Had one of my customers in Keller, TX dealing with water damage and in need of fast water restoration. I reached out to New Armor Restoration, and their team responded same day. They took care of everything quickly and professionally. Excellent communication and honest service — highly recommend them for water restoration across DFW!
melissa Wray
Because of Juan and Marcelino, we found out that part of the issue was poor quality control from the get go (the builder put in a broken window frame in a brand new house. Thanks David Weekly.) and we were able to fix the actual problem. They kept it CLEAN the entire time too. They found the issue, let us know, and didn't screw us by covering it up. We called them when it was safe to complete the project and they were out quickly. The final project was completed this week, and holy moly!! Absolutely amazing work. Juan is a great project manager and Marcelino's work is IMPECCABLE. It looks better than it did when we bought it brand new honestly. Communication was great. I'm having them come out soon to look at the wood pillars on our back porch that are rotting from the inside out because David Weekly put wood pillars on concrete without braces. 😃😃😃😃 Pricing is fair. The work is quick and done right. Highly recommend! The owners are fantastic too. All around it's a fantastic company and we highly recommend.
Mary Massey
FANTASTIC, OUTSTANDING, FAST SERVICE, KNOWLEDGEABLE, TRUSTWORTHY and METICULOUS!! From the beginning to the end, New Armor Restoration gave me exceptional service. New Armor is Jeremy’s company and he takes pride in everything he does. He was always very prompt with getting back to me and made sure to communicate with me throughout the day to make sure things were going smoothly with the remediation. Having a slab leak and your home flooded is a difficult thing to deal with and Jeremy made it so much easier. He helped me navigate the dealings with insurance, the pack out and fixing my home to make it safe, secure and look better than before. Everyone on his team are experts in their field. They were super friendly, great with my dogs, on time and very professional. The workmanship was incredible and I couldn’t be happier with how everything turned out. Jeremy is a person who really gets invested in taking care of you and your home. I feel like I gained a friend through this whole ordeal and I highly, highly recommend his company to everyone!
Jeff Buster
Fantastic people, knowledgeable, friendly, professional and overall great to deal with. Highly recommended!!!
Jose R
Great quality work in Great value. Appreciate Manuel, and MVP team
Sandra Papai
Jeremy was quick to respond. He evaluated the water damage from the skylight leak. He also caulked the skylight to prevent further damage. I definitely recommend him!
Melanie LaBrake
We experienced a frozen pipe bursting in our attic above garage During a freeze, Allstate put us in touch with new armor restoration immediately Jeremy showed up around 11pm and started right away taking photos, talking with Allstate getting his team ready. And equipped to show up bright n early.it was a huge relief bc we have never experienced this before and had no clue where to begin. The team properly, securely and professionally gathered our things from the attic and the garage placed them in boxes labeled and loaded them in a moving truck, and stored in a temperature controlled warehouse environment Until we could get everything properly repaired, they brought everything back and carefully placed our items back. They made it very easy and communicated effectively through the whole process.they even dried out our attic and garage with dehumidifiers. We are very thankful and We highly recommend them!
Greta Fisher
Jeremy repaired my mom’s roof/skylight after water damage from storm. Came out same day. Recommend!
Darin Tietjen
Had water damage from a hot water heater, they came and cleaned it up. It looks better than new. Juan explained what they were going to do and delivered with great customer service. Highly recommend.

Meet Our Team

Owner & CEO

Jeremy Berg

Jeremy is the Owner & CEO of New Armor Restoration, and has worked in the construction industry since 2000. Before graduating from TCU with a Masters in Leadership, Jeremy served in the Air Force for four years. He is also a proud father of five children.

Owner & COO

Angela Berg

Angela is the Owner & COO of New Armor Restoration, and a Marine Corps Veteran. Prior to co-founding New Armor Restoration, she was also a business owner, and thrives in operations. She is a proud mother of five children.

Customer Liaison

Connie Hearne

Connie is the Customer Liaison for New Armor Restoration, working with our customers, vendors and staff. She has over thirty years of experience working in private industry, municipalities and school districts, and has a Bachelor of Science degree in Business Administration and Management. Connie has three children and enjoys spending time with them and her grandchildren.